We’re on the lookout for a passionate and purpose-driven customer success manager to join the Maslow family.

  • Join an impact-driven disability-tech startup with an amazing team
  • Drive impact and outcomes for thousands of people with disabilities
  • Transform the disability care and rehab system – first in Australia, then the world

We believe in being human before anything for both our team and customer community. This means giving you everything you need to grow professionally, whilst also giving you the space and support to just be yourself.”

Apply Now

About Maslow

Maslow was founded after a friend of ours suffered a traumatic brain injury. We witnessed the challenges he experienced transitioning home from rehab hospital. So we set out to make it easy for people with disabilities to manage their care and rehab from home.

Maslow now supports hundreds of people with disabilities with their care and rehab, with thousands more waiting to get started. We’re a purpose-led and diverse group of product designers, therapists, and young people with disabilities. We believe in embracing diversity of thought, background, and talent while giving one another the opportunity to learn and thrive.

We have a flexible culture, with the option of working 4 days per week and fully remotely.

Your Role

Work with our founding team to create strategy & processes to scale the onboarding, activation, and success of our customer base as we onboard our next 1000 users:

  • Create product-led onboarding content to activate new users at scale (written, video, & product comms)
  • Automate customer comms processes for onboarding (email, SMS, notification)
  • Analyse customer usage data to identify friction points and opportunities to accelerate customer success (mixpanel)
  • Support B2B activation strategy with clinics & NDIS providers

Your Skills

  • Designing and optimising customer experiences & processes (activation, onboarding)
  • Great written communication and organisational skills
  • Great at interpreting customer data (qualitative & quantitative)
  • Comfortable conducting user research and discovery
  • Comfortable using automations and tools to improve workflow (airtable, notion, wordpress, zapier, intercom, etc)

The Ideal Candidate

  • Embraces an experimentation/iteration mindset
  • Comfortable working in a startup environment (fast growing, sometimes ambiguous, enjoys learning new tools)
  • Is passionate about transforming the disability care and rehab system
  • Has worked in or been exposed to a customer success role in a startup

The Nitty Gritty

  • $70K p.a. (+ super)
  • Full time (or 4 days if you like!)
  • Remote-first with an office in Ultimo, Sydney
  • Flexible hours are supported
  • Sydney based, global team!
Apply Now